1. I'm worried about the security of the game.
2. Who can answer my specific technical questions?
3. Can more than one family member in same household have an account?
4. I can't seem to get the program to run, what can I do?
5. I'm having problems getting connected, what can I do?
6. What are the minimum system requirements?
7. How do I uninstall my pop-up blockers?
8. How do I adjust my resolution?
9. I cannot get the game to load, what can I do?
1. I'm worried about the security of the game.
Our software has built-in security features to ensure all games are played honestly and safely. In addition, our support team manually screens all trivia rounds to ensure a fair game.
2. Who can answer my specific technical questions?
Please contact customer support for any technical questions. They will forward this information to our Tech department and have an answer for you ASAP.
3. Can more than one family member in same household have an account?
Players are not allowed to have more than one active account. If more than one player in the same household wishes to play, then you will need to email: support@triviapot.com for assistance to set up the accounts. Although two players from same household can play at same time, they will not be permitted to play the same round at the same time. This will be strictly enforced.
4. I can't seem to get the program to run, what can I do?
This problem is typical of computers with AOL. If you use AOL on your computer, follow these simple steps: AOL users must start up under AOL and connect to the Internet. On AOL go to "Internet" menu and click on "Go to Web". Now, run the software.
5. I'm having problems getting connected, what can I do?
Please email support for assistance: suppport@triviapot.com. You may also call our toll-free number 24 hours a day, 7 days a week at 1-866-699-2437. We are always happy to help you.
6. What are the minimum system requirements?
Apple / Mac system requirements:
Operating System: OS X 10.1 or greater.
Browser: Safari, Mozilla Firefox or Opera 9 or greater.
Any older version of Opera will not work properly.
Flash Version 8 or Greater.
Windows Requirements:
Operating System: Windows 98 or greater.
Browser: Internet Explorer 5.0, Mozilla Firefox or Opera 9 or greater.
Any older version of Opera will not work properly.
Resolution: 1024x768 or higher.
Flash version 9 or greater.
You can download Mozilla Firefox at:
http://www.getfirefox.com
Flash can be downloaded at:
Adobe Flash Player
Please confirm that you do not have any pop-up blockers installed.
7. How do I uninstall my pop-up blockers?
To disable the popup blocker in Internet Explorer 6 on windows:
1) Open Internet Explorer.
2) From the top menu, click "Tools > Pop Up Blocker".
3) Click on "Turn Off Pop Up Blocker."
To disable the popup blockers in Mozilla or Firefox:
1) Click "Tools"
2) Select "Options"
3) When the "Options" dialog box appears, click the "Content" icon.
4) Uncheck "Block Popup Windows".
5) Click "OK" to close the dialog box.
If you are on your Mac and using Safari you can disable them by:
1) Click safari at the top left of your screen
2) If "Block-Popup Windows" is checked click on it to uncheck it.
If you have use a Yahoo or Google toolbar you may need to uninstall these in order to allow the software to run.
8. How do I adjust my resolution?
Go to "Start", then to "Settings", a window will appear, click on the icon that says "Display" within this window, then click on the tab that says "Settings", the controls for adjusting your resolution will be found here.
9. I cannot get the game to load, what can I do?
You can clear your cache by following these steps:
Open Internet Explorer, go to "Tools" at the top of the page and then select "Internet Options" a pop up window will then appear.
Then click on all of the following:
1) Delete Cookies
2) Delete Files and then "Clear all off-line content"
3) Clear History
4) Click Accept
Once you have completed these steps log out, refresh the page by pressing F5, and log back in.
